Customer Experience and Onboarding Agent

London, England, United Kingdom · Operations Department

Description

About the Role

We are seeking a Customer Experience and Onboarding Agent to support our client-facing teams when onboarding and activating new borrowers and investors. In this role, you will perform due diligence/AML checks when onboarding customers and resolve customer queries.

The role is suited to an enthusiastic individual with excellent communication skills and strong customer service focus. You will develop a deep understanding of how we work as a business, support borrowers as well as investors, and learn about regulatory requirements for financial service providers. This role is a great way to make your first step into a rapidly-growing and fast-paced financial technology company.

This role reports to the Operations Manager.


About Us

At Growth Street, we’re passionate about understanding growing businesses and helping them succeed.

We operate a peer-to-peer platform that matches investors’ funds with ambitious businesses. Our marketplace offers borrowers lines of credit from £25k up to £2m. Our product is similar to a traditional bank overdraft, but we want to be smoother, faster and more efficient!

Whether we’re speaking to customers or to each other, we try at all times to live by our core values:


On a day to day basis you will


Competencies & Traits you will need to be successful in this role


Requirements

Previous Experience we would like to see

Benefits

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